Conditions of Use, Notices, and Revisions:
If you choose to visit superhairfactory.com, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the State of Georgia. If you have any concern about privacy of your personal information as used and collected within our website, please send us a thorough description by clicking on the Contact Us link on the side menu, and we will try to resolve it.
Our business is very dynamic, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
Information You Give Us:
You provide most such information when you search, buy, order, post reviews, or other methods of communication via our website or email to Super Hair Factory. As a result of those actions, you might supply us with such information as your name, address, and phone numbers, and credit card information.
For security purposes Super Hair Factory collects and analyzes the Internet protocol (IP) address used to connect your computer to the Internet, and to our website. This is done for your protection for tracking purposes in the unfortunate event that someone gains access to your personal or financial information and opens an account, or makes purchases under your name.
All products are shipped via UPS. Other carriers may be requested by the customer, but special handling charges will be added plus the cost of the shipping.
Please use the Contact Us page if you would like more information.
Because of Customs Regulations in certain countries, we may not be able to ship certain items that may be prohibited for Import. Please check with your Customs Office for further Information.
Also, there may be an added handling charge assessed by your Customs Office.
Returns: All returns and exchanges must be in the original condition (band intact for hair) and be accompanied with the original invoice. Returns and exchanges are accepted up to ninety (90) days after invoice date. However, refund amounts and exchanges are subject to the following:
All refunds are subject to a 20% restocking fee of original purchased value, except for first time customers AND original shipping and handling fees are deducted.
All returns received within thirty (30) days of the invoice date will receive a full refund minus the above stipulations. Exchanges within thirty (30) days of invoice are not subject to restocking fees, however shipping and handling fees will be charged.
All returns received after thirty (30) days and up to ninety (90) days of invoice date are only eligible for a maximum refund of 50% of original purchased value minus the above stipulations. Exchanges after thirty (30) days and up to ninety (90) days of invoice will be subject to a 20% restocking fee and shipping and handling fees will be charged.
No returns or exchanges will be accepted after ninety (90) days of invoice date.
All Clearance Sale Products are Not refundable.
Cancellation of Orders by Customers:
Orders may be cancelled by the customer ONLY
when the order is in the Pending status at no charge.
Orders which the customer cancelled prior to 6:00 PM (EST) the same business day in which the order was processed AND and the order status is Processing is subject to a $15 processing fee.
ALL Cancellations of Orders by Customers must be by way of telephone to 1-800-747-7318 AND to the E-Commerce Services Department
Cancellation of Orders by Super Hair Factory:
Super Hair Factory hold the right to cancel or hold the order until we contact the customer.