Super Hair Factory

A: We specialize in only the best quality 100% human remi hair products and the Strand By Strand hair extension system. All of the hair products we carry are tangle-free guaranteed for three months. We do not carry any lower quality human hair or synthetic hair products. We also guarantee you get the best retail price for the same quality hair in the industry within 15 days of purchasing. If you find better price elsewhere, we will match your price. Remember, You are dealing with a factory outlet place. **Do not be deceived and ripped off by those Internet companies who claim they offer the "High Quality European Remi Hair Extensions," while showing you a factory in Asia; who claim offering "the World's finest 100% human hair", yet neither have expertise to serve the customers nor give you a phone number to discuss your needs directly.** Order your free hair samples from us today! Our professional and personalized service will tell you who is the best in this industry. We are committed to excellence. Back to top

Q: How soon can I get my order?

A: You can always receive your order the very next business day, even on Saturdays, for continental US destinations. We ship each order the same day it is placed. We ship primarily via UPS. You can choose from next day service, 2nd day air, 3 day select or ground. Shipping and handling fees will be applied. Other carriers can be selected, but a special handling fee will be charged. Back to top

Q: What are the payment options?

A: We prefer Visa, Mastercard, American Express, and Discover. We also accept cashier's check or money order as COD payments. Personal or business checks are accepted for mailed-in prepayment. However, your order will be held up to 10 days for check to clear. For International customers, you have Western Union Moneygram, International Moneygram, and bank-to-bank wire transfer as your payment options (please call (US country code)-770-234-0111 for detail) Back to top

Q: I would like to learn the "Strand by Strand" hair extension technique. How do I get started?

A: We have an educational video tape($30) that you can purchase. We also offer year round, hands-on, one-on-one training classes at our Atlanta office. If you really want to get into this business and practice this technique professionally, we strongly recommend that you attend one of our training classes.

All you need to do is to give us just three week notice prior to the tentative date of the class, so we can schedule a class that is convenient for both of us. The training classes are normally held on Mondays. If you can plan ahead, the expenses of air fare and lodging won't be expensive. However, the training you receive will benefit you for the rest of your life. It's totally worth it. We have been training people from all over the world and most of them are very successful in their home areas. Back to top

Q: How can I order your product?

A: If you would like to place an order, please feel free to call us at 1-800-747-7318(within USA) or (1)770-234-0111 (International). Other than calling in to place an order, you can order online at www.superhairfactory.com or fax your order to (1)770-454-7757 with your payment information. However, we always prefer your order by phone because, through this way, we can provide you a more personalized service. Back to top

Q: How can I pick the right color and texture by the time I place an order?

A: We have color and texture charts shown on the website. The difference between each color sometimes is very subtle. *Colors may be represented differently on different computer monitors.* To avoid confusion and mistakes, you can either order a color swatch($50 each) from us or send a hair sample to us to match the color you want. If you need the hair urgently, you can call our color specialist to discuss your color issue. If the color or texture is not what you expect, you can return the hair for exchange or even a refund. We have a very flexible return policy towards first-time customers. Please check the details of our return policy. Back to top

Q: How much hair should I order?

A: In general, an average person needs 6-8 ounces of hair to do a full head of hair extensions. It varies depending on how full you would like your hair look like and how big the area you have to cover. Back to top

Q: May I alter the colors of hair extensions if they do not exactly match the colors I want?

A: Theoretically, all human hair can be dyed to change the color and add highlights, BUT the outcome of the color dyed is very unpredictable. Therefore we do NOT recommend the customers do that because we have no control on that procedure. Any alteration of colors of our hair products is totally under customers' own risk. In other words, we are not responsible for anything wrong after the color alteration. Back to top

Q: Do you carry high quality human hair for braiding?

A: YES, we do carry some textures for braiding, such as 20" Yaki and 20" Natural wave. However, the other textures are excellent for braiding too. What you need to do is just to cut the hair off the track before braiding. Most of our hair braiding customers use this high quality human hair for micro-braiding or tree-braiding. Back to top

Q: What are the origins of your hair product?

A: The origins of our hair products are different depending on the textures. For the Caucasian textures are predominately European origins. indeed, most of our top line human hair products have mixed origins to achieve the best end result. The hair from different origins all have different advantages and disadvantages and none of them itself is superior in every aspect. The mixture of origins is really the factor that makes our hair quality superior. That is why we have satisfied customers all over the world. As matter of fact, we ship merchandise to European countries almost every single day. Back to top

Q: Do you do custom blending?

A: YES, we do custom blending for fusion and braiding customers ONLY. The custom blended hair is all off track and comes in bulk. Actually, you can have us blend any colors and textures as you desire. We charge USD$12 per ounce for custom blending. A hair sample is normally required for custom blending. The purchase of custom blended hair has to be prepaid and is non-returnable and non-refundable. Back to top

Q: What is the difference between hand-tied weft and machine weft for weaving?

A: About the hand-tied hair and machine wefted hair for weaving, they both have advantages and disadvantages. The weft of machine tied hair is thicker than hand-tied weft and it seems easier for weaving than hand-tied ones. Hand-tied weft is micro thin and barely visible, so it is more undetectable and flexible, but not many hair stylists know how to weave the hand-tied hair appropriately. So, you'd better consult your hair stylist first before ordering. DO NEVER cut hand-tied weft when weaving hair extensions are applied. Back to top

Q: What is your three months tangle-free guarantee?

A: The three months tangle free guarantee means that we are responsible for any tangling problems within three months from the invoice date and based on appropriate application and maintenance. We have this policy because we have confidence to the quality of our 100% human remi hair extensions. indeed, we only have few cases of tangling in our company's history. We have hundreds of thousands satisfied customers all over the world. In most cases, the tangling problems occur due to inappropriate applications and maintenance. Otherwise, you should be able to enjoy this quality hair for a quite long time. Back to top

Q: How long will hair extensions last?

A: On the average, a full head of extensions will last from three to five months. Back to top

Q: Is the hair you use human hair?

A: Yes, the hair we use is 100% human hair. Back to top

Q: Is your process of hair extensions comfortable?

A: Yes, it is so comfortable, it feels like your own hair. Back to top

Q: Will the extensions damage my hair?

A: No, the extensions will not damage your hair. In fact, some say their hair growth was increased. Back to top

Q: Can I wash and comb my hair extensions?

A: Yes, you can handle your new extensions in the same way you would handle a head of your own natural long hair. Back to top

Q: Can the color of the extension hair match the color of my hair?

A: Yes, you can always send us a sample of your hair and our specialists will do custom blending for you. Back to top

Q: If I am wearing a perm, will the extension hair match my texture?

A: Yes, along with a wide variety of colors, our hair also comes in many textures including permed and relaxed. Back to top

Q: After I receive my hair extensions, will I be able to depend on my extensionist for assistance?

A: Yes, your extensionist will introduce you to a maintenance program that will assist you the entire time you wear extensions. Back to top

Q: In what condition will my own hair be after the extensions are removed?

A: Your hair will be just like it was before the extensions were put in, there are no adverse effects. Back to top

Q: How much does it cost?

A: Because of the vast differences between people, free consultations are given at most Hair salons. At that time you can receive a price quote. Back to top

Q: Who is a candidate for Seamless extensions?

A: Anyone who wants or needs longer, thicker and fuller hair is an excellent candidate. Back to top

Q: How long will Seamless Hair Extensions last?

A: Depending on your natural hair growth and proper care a full head of extensions will last around 4 to 6 weeks. Back to top

Q: What type of hair is used?

A: Only the highest quality human hair is used with the Seamless Extensions system. It is carefully selected to match your color, high lights, and texture. Back to top

Q: Are the extensions comfortable?

A: Normally the extensions feel just like your own hair. Back to top

Q: Will the Extensions damage my hair?

A: No, Seamless Hair Extensions do not damage hair and some clients have stated that it increased follicle strength. Back to top

Q: Can I wash and brush my own extensions?

A: Yes, you can handle your new extensions just as a head of your own naturally long hair. Your stylist will recommend products to keep your extensions healthy and long lasting. Back to top

Q: Will the color and texture of the extension hair match my own hair?

A: Yes, the Seamless Hair Extensions comes in a wide variety of colors and textures and can be blended to match virtually any hair. Even if your hair is permed, naturally curly, or high lighted, Seamless can offer you the most natural, realistic extensions. Back to top

Q: What about the condition of my hair when the extensions are removed?

A: If properly cared for, there will be no affects to your hair upon removal. Your hair will be much like it was before the extensions were applied. Back to top

Q: How to apply Simplicity Hair Extensions?

A: Simplicity Hair Extensions are fast, easy and versatile and a departure from every other system on the market. You don't have to buy any special applications or tools. Extensions are attached with specialized liner tape that your client's natural hair attaches to during our simple 3-step process. Because extensions are pre-cut, there is no product preparation. Just shampoo and dry hair(do not use conditioner)thoroughly before applying. Back to top

Super Hair Factory, Inc.
3219 Oakcliff Industrial St.
Atlanta, GA 30340 USA
Toll Free : 1-800-747-7318
Local: 770-234-0111
Fax: 770-454-7757